Returns & Exchanges

At GOEX Apparel, we want you to love your sustainable basics, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our commitment to fair trade extends to your satisfaction, ensuring a seamless process for every customer.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

• 3.
  Pack and Ship

  Place the items in their original packaging if possible and drop the parcel off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  After our warehouse team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.